Establishing resilient infrastructuresImproving quality and technologieslegal/regulatory 33２．Clarify and secure customer requirements in addition to clarifying and complying with applicable laws, regulations, and ３．Pursue high quality in all aspects of our corporate activities, not just in construction work, to enhance customer while continuingly improving e-effectiveness.other requirements.satisfaction and confidence, with a sense of gratitude and in the spirit of dedication to our customers always in mind.To meet customer quality requirements and reduce environmental impact on areas around the workplaces, we have established flows for managing construction processes, especially at worksites, through branch-headquarters collaborations. Improvement e-orts are continuous. To this end, we feedback know-how through pre-construction examinations, inspections (internal) and patrols during construction, and post-completion review meetings.Information reported from construction sites and branches is shared via the intranet. Risk management is a key priority. We share information in a timely manner, seek to eliminate similar nonconformities, and strive to always upgrade risk management across the company.We verify our consistent capabilities to provide civil engineering structures and buildings capable of meeting customer requirements and applicable requirements through the application of a quality management system based on ISO 9001. We also seek to improve customer satisfaction by guaranteeing the effective application of various systems, including continuously refining our quality management system and ensuring compliance with customer and legal/regulatory requirements.technical committeesConfirmation by central safetyand health diagnosisCustomer evaluation and analysis, including on-delivery inspections, work performance ratings, customer satisfaction surveys, Recruit training provides an overview of ISO. Those employed for seven years or longer receive new internal auditor capability development training to ensure that about 40% of the entire work force can function as internal auditors. Prior to internal audits, internal auditor capability enhancement training is provided to ensure that the audits can be implemented effectively.For environment and quality management, a hierarchical collective education program is provided for workers grouped by company tenure to enhance management. The current emphasis is on experience-based education.Monthly patrolInternal auditIntermediate internal inspectionInternal completion inspectionSustainabilityIn accordance with our management slogan, The Pursuit of Quality, we seek to proactively promote quality assurance activities and to contribute to society under the customer-first spirit—Rita Riko.１．Apply the quality management system based on ISO 9001 to the entire company and ensure effective implementation Quality policyConstruction process managementQuality Management System (ISO 9001)BeforeconstructionDuringconstructionAftercompletionHeadquartersPre-construction study meeting, design document study meetingSafety review meeting, type-specific procedure study meeting, etc.Follow-up byPost-completion review meeting addressing cases of improvement, cases of failure, issues to examine, etc.complaint information, periodic checks, after-sales service, etc.WorksiteConstruction managementSpecial process managementReceiving inspectionIn-process inspectionFactory inspectionEducation/trainingBranchSecuring Quality and Strengthening Technological Capabilities
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